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December 9, 2014

Kaizen Listening : Using Your Ears and Eyes

Filed under: Food for thought for friends,Leadership Skills — Alec @ 3:47 pm

Nonverbal communication is probably the single most powerful form of communication and the least recognized. After leading numerous Kaizen events and People Leadership Seminars, I have realized that you hear just as much with your eyes as you do with your ears.

I am sure teachers have known this little fact for years. They can easily tell what students are listening, who wants to ask a question and even more so, who doesn’t want to be called on. Small observations will quickly tell you who is listening, who is bored and who is daydreaming. By taking notice of body language, facial expressions, hand gestures and eye movements you can see the thoughts of those around you almost as obviously as you can by the tone or volume of someone‚Äôs speech. Sometimes you even learn more!

As I facilitate classes and try to engage people in participation, I can tell who has a question or who does not understand, but would like to (most of the time). Not everyone feels comfortable speaking in front of groups, let alone speaking their mind in mixed company at work. By utilizing subtle cues in body language and listening to each other, we can better communicate through issues in the workplace, find effective ways to complete projects and get everyone on the team to participate.

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