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May 23, 2012

CHANGING EMPLOYEE BEHAVIOR :: Getting your people involved

Filed under: Food for thought for friends,Sales — Alec @ 10:47 pm

A man on first base, two outs, a short fly ball is hit to right field. But the ball falls between the center and right fielder, neither called for it, whose fault is it? Who gets the error? The correct answer: the second baseman should have caught it or called who should catch it; actually all three players were at fault. Most sports fans, would rather see all three players run into each other and miss the catch, then just let it drop on the field without anyone trying for it.

It’s the same in business. You go for every opportunity, call it if you can catch it, and don’t wait for someone else to tell you it is your responsibility. Don’t you hate it when someone says, “not my job”, “I am waiting for…”, “I don’t know how”, “it isn’t scheduled” or the worst “no one told me to do it”?

How do you change behavior? Involve your people in the change. Give them the tools to learn necessary skills, gain knowledge, and begin to recognize the habit’s trigger and it’s rewards. Encourage them to build better habits using these new skills & knowledge.

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